Africa Specialist, Sales

To apply, send a cover letter and a brief description of a trip you're proud of having planned, in the body of an email with your resume attached to: careers@extraordinaryjourneys.com 

We're looking for an experienced Africa safari specialist to join our sales team. This is a sales role first: you'll convert inbound inquiries into bookings, build client relationships that lead to repeat trips and referrals, and grow your numbers year over year, all while designing the kind of creative, thoughtful itineraries that show clients what an Extraordinary Journeys trip can be. Candidates should have deep destination knowledge of Africa, a genuine drive to sell, and the ability to work remotely. 

Extraordinary Journeys is a luxury tour operator specializing in custom, high-end safaris across Africa and beyond. We build every itinerary around the traveler rather than a set template, and matching the right person to the right properties, experiences, and guides is what sets our work apart. We also believe luxury isn't about marble bathrooms and white-glove service, it's about matching people with experiences that are authentic, sustainable, and true to a place. We're looking for someone who shares that view and brings the same care and creativity to their own client relationships, and who wants to be one of our best examples of the trips we're known for. 

Full-time, ongoing position, Monday to Friday 9:30 to 5:30 EST, with after-hours work during peak sales seasons and occasional company events. 

• Design custom itineraries in consultation with clients and our partner travel advisors. 
• Respond quickly to inbound online and phone inquiries, and own each one from first conversation through booking. 
• Nurture relationships with past and current clients through regular outreach, encouraging repeat trips and referrals, and work toward your own sales goals. 
• Stay current on destinations, properties, and new products through independent research and by attending trainings and team meetings, and use that knowledge to spot opportunities you can bring to clients. 
• Work hand in hand with our Trip Coordinators once a booking is confirmed to ensure client preparation and smooth travels. 
• Communicate with clients after their trip to evaluate their experience and stay current on the quality of each property. 
• Manage the financial side of each booking, including approving payments to suppliers. 
• Maintain strong working relationships with local DMCs, property representatives, and camp staff. 
• Collaborate with fellow specialists, brainstorming itinerary ideas and troubleshooting logistics together in pursuit of the team's shared goals. 
• Participate in sales team and company-wide projects and initiatives, and represent EJ at industry events and in-person team gatherings. 

• A genuine sales mindset, competitive with yourself first: driven to grow your sales in conjunction with company values, motivated to keep improving your close rate, product knowledge, and client relationships year over year, comfortable being measured on it, and glad to collaborate with your teammates to help them do the same. 
• Creativity and a pursuit of excellence: digging deeper to find the perfect fit for a client, even when it's not something you already know, and putting in the extra effort to make every trip feel truly personalized, the kind that drives repeat travel and referrals. 
• A genuine passion and curiosity for the African wilderness, conservation, and ecology. 
• A love of people, paired with a real desire to listen and deep care for their experience: an instinct for reading between the lines of what a client says, and the confidence to suggest something just beyond their comfort zone, the kind of trip that sparks wonder they didn't know they were looking for. 
• Exceptional problem-solving skills: you think through every detail of a trip, anticipate and solve for tensions between expectation and experience, and are resourceful enough to dig up your own answers, whether through research, a teammate, or a supplier. 
• Detail-oriented, with organizational systems of your own that work for you and compliment company-wide systems, the kind that let you manage a full portfolio of clients efficiently and make life easier for your Trip Coordinator too. 
• Familiarity with Microsoft Office, including SharePoint and Teams, comfort using an AI notetaker, genuine interest in using Claude to work more efficiently, and the ability to quickly learn new technology. 
• A personally responsible self-starter, able to work independently, balanced with genuine enthusiasm for brainstorming and collaborating with the team in pursuit of shared goals. 
• Adaptable and quick to embrace change: comfortable learning a new process, system, or technology as our tools evolve alongside our growth. 

Compensation is based on experience, paid as a combination of salary and earned commission above set revenue targets. 

We're an award-winning luxury adventure travel brand, and our Sales team has more than 100 years of combined experience in the travel industry. We look for people who are seriously passionate about travel and want to build a career here, not just fill a role, and we back that up with real autonomy: you'll manage your own clients, your own numbers, and your own schedule, trusted to get the work done rather than watched to make sure you're at your desk, with the support of a team that knows the destinations as well as you do. 

We work remotely and always have. We stay connected through weekly team meetings, an annual retreat, and get-togethers when travel allows, with team members in California, Colorado, Cape Town, Iowa, Massachusetts, Norway, Texas, and more. Everyone here manages their own clients and their own numbers and is trusted to do it well, but we think of ourselves as one team working toward the same goals, not a group of specialists competing against each other. There's a friendly energy to how we push each other, and ourselves, to do better work for our clients, and we lean on each other for ideas and feedback along the way. Turnover on our team is close to zero. We're looking for a long-term commitment. 

Extraordinary Journeys was founded by mother-daughter duo Marcia and Elizabeth Gordon, who bring decades of combined experience living and working in Africa and around the world. That founding perspective still shapes how we operate: attentive to each client, collaborative across the team, and focused on getting every traveler the trip that's actually right for them. 

Every full-time team member has the opportunity to take at least one paid familiarization trip per year to one of our destinations. Throughout the year, all employees also have access to special industry rates on hotels and lodges to use on their own time off.